Privacy Policy

Last updated: 23 July 2026

Matusik Jewellers respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how Matusik Jewellers (“Matusik Jewellers”, “we”, “us” or “our”) collects, holds, uses and discloses personal information when you:

visit our website;
contact or communicate with us;
make an enquiry;
book an appointment or consultation;
purchase or enquire about our jewellery, valuation, repair or other services;
subscribe to our marketing communications;
enter a promotion or competition; or
otherwise interact with our business.

By using our website or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. Personal information we collect

The types of personal information we collect will depend on how you interact with us and may include:

your name;
residential, postal or delivery address;
email address;
telephone number;
appointment and consultation details;
details about jewellery products or services you have purchased, commissioned, viewed or enquired about;
jewellery valuation, repair, resizing or design information;
photographs, videos, measurements, sketches or other information provided in connection with a custom jewellery design, valuation, repair or service;
payment and transaction information;
information contained in correspondence between you and Matusik Jewellers;
marketing preferences;
competition or promotion entries;
reviews, testimonials, photographs or other content you provide to us;
your IP address, browser type, device information and general location information;
information about how you access and use our website, including pages viewed, links selected and the date and time of your visit; and
any other information you voluntarily provide to us.

Where payment is made through a third-party payment provider, we may not directly collect or store your complete credit or debit card details. These details may be processed securely by the relevant payment provider in accordance with its own privacy policy.

You may choose not to provide personal information to us. However, this may prevent us from responding to your enquiry, processing a purchase, completing a valuation or repair, arranging an appointment or providing another requested product or service.

2. How we collect personal information

We may collect personal information directly from you when you:

contact us by telephone, email, social media or through our website;
complete an enquiry, booking or contact form;
visit our showroom or attend an appointment;
purchase, commission, repair, resize or value an item of jewellery;
subscribe to our mailing list;
enter a competition or promotion;
provide feedback, a review, testimonial, photograph or other content; or
otherwise interact with us.

We may also collect personal information:

from a person you have authorised to provide information on your behalf;
from suppliers, service providers, payment providers or business partners involved in providing services to you;
from publicly available sources, including social media platforms;
automatically through cookies, analytics tools and similar technologies when you use our website; and
where otherwise permitted or required by law.

3. How we use personal information

We may collect, hold and use personal information to:

respond to enquiries and requests;
arrange and manage consultations, appointments and showroom visits;
provide jewellery design, manufacturing, valuation, repair, resizing and related services;
process purchases, deposits, payments, refunds and deliveries;
communicate with you about an order, commission, valuation, repair or other service;
maintain customer and transaction records;
confirm the ownership, description, condition or history of jewellery provided to us;
personalise and improve our products, services and customer experience;
operate, maintain and improve our website;
provide customer support and resolve complaints;
conduct internal administration, reporting, research and analysis;
detect and prevent fraud, theft, misuse, security incidents or unlawful activity;
comply with our legal, regulatory, accounting, insurance and record-keeping obligations;
send marketing communications where you have consented or where otherwise permitted by law;
administer competitions, promotions or events;
publish reviews, testimonials or customer-created content where you have authorised us to do so; and
carry out any other purpose disclosed to you at the time your information is collected or for which you have provided consent.

We may also use information for a secondary purpose that is related to the purpose for which it was collected where you would reasonably expect us to use it for that purpose, or where otherwise permitted by law.

4. Marketing communications

With your consent, or where otherwise permitted by law, we may use your contact details to send you information about:

new jewellery collections;
custom design services;
special offers;
events;
competitions;
promotions; and
other news from Matusik Jewellers.

You may unsubscribe from marketing emails at any time by selecting the unsubscribe link included in the email or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending you service-related communications, such as information about an appointment, order, repair, valuation or payment.

5. Disclosure of personal information

We may disclose personal information to third parties where reasonably necessary to operate our business or provide products and services to you.

These third parties may include:

jewellery manufacturers, designers, gem suppliers, diamond suppliers, repairers, valuers and other specialist service providers;
website hosting, information technology, data storage and cybersecurity providers;
payment processors, banks and financial institutions;
delivery, courier, logistics and postal providers;
appointment booking and customer management platforms;
email marketing, digital advertising, website analytics and social media providers;
accountants, lawyers, insurers, consultants and other professional advisers;
government authorities, regulators, courts or law enforcement agencies where required or authorised by law; and
a purchaser, adviser or other relevant party in connection with a proposed or completed sale, restructure, merger or transfer of all or part of our business.

We take reasonable steps to disclose only the information required for the third party to perform the relevant service.

We do not sell your personal information to third parties.

6. Cookies and website analytics

Our website may use cookies, pixels and similar technologies.

Cookies are small data files stored on your device that help websites recognise your browser and remember certain information.

We may use cookies and similar technologies to:

operate and secure our website;
remember your preferences;
understand how visitors use our website;
measure website traffic and performance;
improve our website and services;
measure the effectiveness of advertising; and
deliver advertising that may be more relevant to your interests.

Our website may use third-party services such as Google Analytics, Google Ads, Meta and other analytics or advertising platforms. These providers may collect information about your activity on our website and other websites in accordance with their own privacy policies.

You can usually control or disable cookies through your browser settings. Disabling cookies may affect the availability or functionality of certain website features.

You can find information about opting out of Google Analytics by visiting Google’s Analytics Opt-out Browser Add-on page.

7. Third-party websites and services

Our website may contain links to third-party websites, social media platforms or external services.

We do not control these third parties and are not responsible for their privacy practices, security or content. We recommend reviewing the privacy policy of any third-party website or service before providing personal information.

8. Overseas disclosure and storage

Some of the service providers we use may store or process personal information outside Australia.

These providers may include website hosting, cloud storage, email marketing, analytics, advertising, payment, booking or customer management platforms.

The countries in which information may be stored or processed can vary depending on the service provider and may include the United States and other countries in which those providers operate.

Where we disclose personal information overseas, we will take reasonable steps to ensure that the information is handled appropriately and in accordance with applicable Australian privacy requirements.

9. Security of personal information

We take reasonable physical, administrative and technical measures to protect personal information from:

misuse;
interference;
loss;
unauthorised access;
unauthorised modification; and
unauthorised disclosure.

These measures may include secure systems, access controls, password protection, staff procedures and the use of reputable service providers.

However, no method of transmitting or storing information electronically is completely secure. We cannot guarantee the absolute security of information transmitted through the internet.

You should avoid sending sensitive or payment information through unsecured communication channels.

10. Retention of personal information

We retain personal information for as long as reasonably necessary to:

provide our products and services;
manage our relationship with you;
maintain business, transaction, valuation, repair and warranty records;
meet legal, taxation, insurance and regulatory obligations;
resolve disputes; and
protect our legitimate business interests.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it, unless we are required or permitted by law to retain it.

11. Accessing and correcting your personal information

You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete, out of date, irrelevant or misleading.

To make a request, please contact us using the details below.

We may need to verify your identity before processing your request. In some circumstances, permitted by law, we may refuse access or correction. Where appropriate, we will explain the reason for doing so.

12. Privacy complaints

You may contact us if you have a question or concern about how we have handled your personal information or believe your privacy has been breached.

Please provide sufficient information for us to understand and investigate your concern.

We will acknowledge and investigate privacy complaints and aim to respond within 30 days. More complex matters may require additional time, in which case we will keep you informed.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner through its website at www.oaic.gov.au.

13. Children’s privacy

Our website and services are not directed specifically at children.

Where a person under 18 provides personal information to us, we may require the involvement or consent of a parent or legal guardian where appropriate.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology or legal obligations.

The updated version will be published on our website and will take effect from the “Last updated” date shown at the beginning of the policy.

We encourage you to review this Privacy Policy periodically.

15. Contact us

For questions, requests or complaints regarding this Privacy Policy or the handling of your personal information, please contact:

Matusik Jewellers
Email: matusik@matusikjewellers.com.au